Rating Guides
AAA - American Automobile Association / CAA - Canadian Automobile Association |
AAA listed properties must satisfy
a set of minimum standards that reflect the basic lodging needs AAA members have
identified. If a property meets those requirements, it is assigned a diamond
rating reflecting the overall quality of the establishment. The ratings range
from one to five diamonds and reflect the physical and service
standards typically found at each diamond level. Ratings are assigned to the
property classification. The classification represents the physical design and
level of services provided by the property. For example, a motel offers limited
services and recreational facilities. A resort hotel offers extensive guest
services and recreational facilities. By assigning ratings according to
classification, AAA compares properties to like properties.
Although one diamond is AAA's minimum rating, a one-diamond property is still
better than one-third of the lodgings in operation, since the majority of
unlisted properties do not meet AAA's minimum standards.
Lodgings with a one-diamond rating provide good but modest
accommodations. Establishments are functional, emphasizing clean and comfortable
rooms. They must meet the basic needs of privacy and cleanliness. Rates are
generally economical.
The two-diamond lodging maintains the attributes offered at
the one diamond level, while showing noticeable enhancements in decor and/or
quality of furnishings. They may be recently constructed or older properties,
both targeting the needs of a budget-oriented traveler.
Establishments rated three diamond offer a degree of
sophistication. Additional amenities, services and facilities may be offered.
There is a marked upgrade in services and comfort.
Excellent properties displaying a high level of service and hospitality are
given a four-diamond rating. These properties offer a wide
variety of amenities and upscale facilities — inside the room, on the grounds
and in the public areas.
Lodgings awarded five diamonds are renowned. They exhibit an
exceptionally high degree of service; striking, luxurious facilities; and many
extra amenities. Guest services are executed and presented in a flawless manner.
The guest will be pampered by a very professional, attentive staff. The
facilities and operation help set the standards in hospitality and service.
 A Mobil
One-Star Lodging Establishment is a limited service Hotel/Motel that is
considered a clean, comfortable and reliable establishment.
 A Mobil Two-Star Lodging
Establishment is a Hotel/Resort that is considered a clean, comfortable and
reliable establishment, but also has expanded amenities, such as a full-service
Restaurant on the property.
 A Mobil Three-Star Lodging Establishment
is a Hotel/Resort which is well-appointed, with a full-service Restaurant and
expanded amenities, such as, but not limited to: fitness center, golf course,
tennis courts, 24-hour room service, and optional turndown service.
 A Mobil Four-Star
Lodging Establishment is a Hotel/Resort/Inn which provides a luxury experience
with expanded amenities in a distinctive environment. Services may include, but
are not limited to: automatic turndown service, 24 hour room service, and valet
parking.
 A
Mobil Five-Star Lodging Establishment provides consistently superlative service
in an exceptionally distinctive luxury environment with expanded services.
Attention to detail is evident throughout the Hotel/Resort/Inn from the bed
linens to staff uniforms.
Mobil Travel Guide recognizes the
individualized nature of many different types of lodging establishments, such as
bed-and-breakfasts, limited service inns, guest ranches and other unique hotel
properties. For that reason, we have chosen to place our stamp of approval on
the properties that fall into this category in lieu of applying our traditional
Mobil One – Five Star rating.
VisitBritain (ETC) - AA - RAC |
In response to consumer demand, VisitBritain, the Automobile Association and
RAC have joined forces to create one overall rating scheme for serviced
accommodation, using Stars to represent Hotels and Diamonds for Guest
Accommodation (including guesthouses, inns, farmhouses, bed & breakfasts).
The scheme puts greater emphasis on quality in Hotels and Guest Accommodation –
particularly in areas of cleanliness and guest
care.
Serviced Accommodation: Stars (VisitBritain, AA, RAC)
Star ratings symbolise the level of service, range of
facilities and quality of guest care that you can expect. Hotels are required to
meet progressively higher standards as they move up the scale from one to five
stars.
The gradings are:
One star: Practical
accommodation with a limited range of facilities and services, but a high
standard of cleanliness throughout. Restaurant/eating area for breakfast at
least. 75% of bedrooms will have en-suite or private facilities.
Two
stars: equipped bedrooms, all with ensuite/private bathroom and a
colour TV. A lift is often available. Dinner available.
Three
stars: Higher standard of services and facilities including larger
public areas and bedrooms, a receptionist, room service, laundry
service.
Four stars: Accommodation offering superior comfort
and quality; all bedrooms with en-suite bath, fitted overhead shower and WC.
Spacious and well appointed public areas. More emphasis on food and drink. Room
service of all meals and 24 hour drinks, refreshments and snacks. Dry cleaning
service available. Excellent customer service.
Five stars: A
spacious, luxurious establishment offering the highest international quality of
accommodation, facilities, services and cuisine. A wider range of extra
facilities. Guests are very well cared for by professional, attentive staff
providing flawless guest services.
Travel Accommodation includes budget or
lodge-style accommodation usually purpose built, and close to main roads,
motorways or city centres. There may or may not be a public area and a food and
beverage outlet. Travel Accommodation can often form part of a motorway services
operation.
Reception hours may be restricted and payment may be required
on check-in with limited services provided. This style of accommodation provides
a consistent level of quality and service. There is no star rating for Travel
Accommodation.
Townhouse Accommodation includes small
personally run town/city centre hotels, offering a high degree of quality, with
superior bedrooms, suites and service.
Townhouses may or may not have
public rooms or formal dining arrangements associated with hotels, and can offer
high quality room service and are usually located in areas well served by
restaurants. All Townhouses are rated four of five
star.
Restaurant with Rooms includes restaurant, bistro,
and brasserie operations. Establishments included in this sector will:
- normally be a maximum of 12 bedrooms, be clean and well maintained and
generally reflecting at least the level of quality normally associated with a
two star hotel.
- have a restaurant which is a local or national destination for eating out,
and which is the principle operation within the establishment and is available
to non-residents for main meals on all days open.
- have an emphasis on food quality rather than extensive meals, all meals
prepared with good technical skills with significant use of seasonal and local,
fresh produce.
Serviced Accommodation: Diamonds (VisitBritain, AA, RAC)Diamond ratings
for Guest Accommodation reflect visitor expectations of this sector, where
quality is seen as more important than facilities and services. As a result
Guest Accommodation is required to meet progressively higher standards of
quality and guest care as they move up the scale from one to five
diamonds.
One diamond Guest Accommodation: Clean and
comfortable accommodation, providing breakfast, and helpful
service.
Two diamond Guest Accommodation: Good
overall level of quality and comfort, with greater emphasis on guest
care.
Three diamond Guest Accommodation: Well
maintained, practical decor, a good choice of breakfast dishes, a very good
level of customer care.
Four diamond Guest Accommodation: An even higher level of quality and comfort. Very
good levels of customer care.
Five diamond Guest Accommodation: Exceptional overall quality in furnishing and rooms
and customer care, anticipating guests' needs. Exceptional level of quality.
Associations
The following bed & breakfast associations have inspection requirements for membership. Please see the individual association website for more details
on their inspection requirements and frequency.
Candian Provincial Associations |
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